Who we are
Keepsakes Haven offers custom engraved keepsakes, personalized gifts, and digital downloads. Our website address is: https://keepsakeshaven.com.
What personal data we collect and why
Orders & Purchases
When you make a purchase, we collect your name, billing and shipping address, email address, and phone number. This information is used to process and fulfill your order, communicate about your order status, and provide customer support. Payment details (credit card numbers, etc.) are processed securely through our payment gateways — we do not store full payment card details on our servers.
Comments & Reviews
When visitors leave product reviews or comments, we collect the data shown in the form, plus the visitor’s IP address and browser user agent to help with spam detection.
Contact Forms
When you submit a message through our contact form, we collect your name, email address, and message content in order to respond to your inquiry.
Digital Downloads
For digital products, we collect your email address to deliver download links and purchase confirmations.
Cookies
We use cookies to improve your browsing experience. If you add items to your cart, we use cookies to keep track of your cart contents. If you leave a review, you may opt-in to saving your name and email in cookies for convenience. Login cookies last for two days, and screen options cookies last for one year. Selecting “Remember Me” keeps you logged in for two weeks.
Analytics
We may use basic analytics to understand how visitors use our site — this helps us improve your shopping experience. This data is anonymous and does not identify individual users.
Who we share your data with
We share data only as necessary to operate our business: with shipping carriers to deliver your orders, payment processors to handle transactions, and where required by law. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
How long we retain your data
Order information is retained indefinitely for tax and accounting purposes. Comments and reviews are retained indefinitely so we can recognize follow-up comments automatically. Contact form submissions are kept for customer service purposes for up to one year.
Your rights over your data
You can request an exported file of the personal data we hold about you, including any data you’ve provided. You can also request that we erase any personal data we hold — this does not include data we’re obliged to keep for legal or security purposes. To make a request, contact us at judy@keepsakeshaven.com.
How we protect your data
Our site uses SSL encryption to protect your data in transit. Access to personal data is limited to those who need it to fulfill orders and provide customer service.